Below are some common questions people ask about Scentsy.
If you do not find your question/answer, please contact me and I will answer any questions you may have. Anna Smith 801-253-8184 or 801-865-7507.
Q: Does the wax leave the bowl?
A: No, the wax will never leave the bowl, which is a good thing. That means only the scent is released into the air, not harmful smoke or damaging wax build-up.
Q: How do I empty the wax once the scent is gone?
A: Simply warm the wax until it is liquid, poor it out into a bag or paper cup, and wipe out the warmer top with a paper towel.
Q: Will the wax burn you if it gets tipped over?
A: No. The wax does not get hot enough to burn humans or pets.
Q: What kind of oils and wax are used in Scentsy Bars?
A: Scentsy uses a food-grade paraffin wax and high quality Essential Oils. The wax never leaves the warmer top and therefore does not enter the surrounding air, which means you do not have the worry of harmful chemicals being released into the air like you would with a traditional wicked candle.
Q: How long does a Scentsy Bar last?
A: The entire bar will last anywhere from 60-80 hours, depending on the strength of the scent. Some people are more sensitive to fragrance and may be able to smell some scents longer than others.
Q: Do I have to use the entire Scentsy Bar all at once?
A: Absolutely not! In fact, using 1-2 squares is enough. Once the scent is gone from those squares you can either use more of the same scent or change it out and use another scent. It is so easy!
Q: What kind of light bulb is used in the warmers?
A: The full-size warmer uses a 25 watt candelabra bulb. The mid-size warmer uses a 20 watt candelabra bulb and the plug-ins use a 15 watt bulb.
Q: Does the light bulb come with the warmer?
A: Yes. Your warmer comes with a light bulb and is ready to use.
Q: Where can I get another light bulb when it goes out?
A: Scentsy carries all 3 types of light bulbs. They are $1 each. Click “Buy Online” and then “Replacement Parts” to purchase the light bulbs.
Q: Can I purchase a light bulb at any local hardware store?
A: You can purchase light bulbs from a local store that will fit (same size, same wattage) in the Scentsy warmers but Scentsy has product tested their particular bulbs for quality and efficiency in melting the wax at the appropriate temperature. It is difficult to find bulbs from a local store to fit in the plug-in warmers as well as 20-watt bulbs that fit in the mid-size warmers. Rest assured, though, that you can purchase them online or from a local Scentsy Consultant for only $1!
Q: Do I have to have a local Scentsy Consultant to purchase Scentsy Products?
A: No. You can purchase Scentsy products online anytime you want and the product will ship directly to you!
Q: Can I host a Scentsy party to earn free Scentsy products?
A: Yes! Click here to find out about the different types of Scentsy parties. You can either use a local consultant or I would be happy to help you host a basket/catalog party by shipping everything you need directly to you.
Q: How do I place an order? Click on “Buy Online” and follow the prompts. Take advantage of the Combine and Save multi-packs for the very best price on your Scentsy products. If you have questions don’t hesitate to call me, Anna Smith, at 801-253-8184 or 801-865-7507. Or you can email me at firstname.lastname@example.org.
Q: How much is shipping?
A: For the 48 contiguous states: For orders under $80 (pre-tax) shipping is a $8 flat rate. For orders over $80 you will pay 10% of the order. If you purchase $150 or more the shipping is FREE! For Hawaii, Alaska, and Puerto Rico: For orders under $35 (pre-tax) shipping is a $10 flat rate. For orders over $35, you will pay 20% of the order. If you purchase $150 or more, the shipping is 10%. For Canada: For orders under $30 (pre-tax) shipping is a $9 flat rate. For orders over $30, you will pay 20% of the order. If you purchase $200 or more, shipping is just 10%.
Q: What forms of payment does Scentsy accept?
A: For online orders Scentsy accepts Visa, Mastercard, American Express, and Debit Cards. If you purchase at a home party event you can also pay via cash or check.
Q: Can anyone sell Scentsy?
A: As long as you are over 18 years of age and have a valid Social Security number or Legal Resident # you can become a Scentsy Consultant. Click here to find out more about becoming a Scentsy Consultant.
Q: Do I have to sign up as a consultant with someone local to my area?
A: No. In fact, you want to sign up under someone who is willing to help you with your Scentsy business and who has had experience selling Scentsy. With internet and phone conferences, your sponsor is able to help you with your Scentsy business wherever you live. I have been with Scentsy for over 6 years and would love to help you be successful with your Scentsy business!
Q: If I own a store, salon, restaurant or boutique, can I sell Scentsy in my business establishment?
A: No. Scentsy does not allow you to sell Scentsy products in a permanent business establishment. You are allowed to set up a display with one of each of the Scentsy products, but you must take orders and deliver the Scentsy products to your customers away from your business.
Q: Can I sell Scentsy on E-bay?
A: In order to maintain quality of the products, Scentsy does not allow consultants to sell on E-bay or any online auction site.
Can I create my own Scentsy web-site? You are allowed to create one external Scentsy site but you must have it approved by Scentsy before posting it on the web.